About

  • What is Siyanse?

    Siyanse encourages children to think critically and build an understanding of STEM fundamentals while they get their hands dirty. Each kit provides a unique learning opportunity designed by education experts and approved by other future scientists. Siyanse offers STEM-based experiences to facilitate creative thinking, innovation and critical thinking. We take a hands-on approach to building STEM fundamentals. Best of all, our kits were designed by education experts to follow national guidelines and tested by future scientists. 
     

  • What is the recommended age?

    All kits are intended for kids 3 - 16 years old. Kids closer to 9 years old will be able to complete all the tasks by themselves, while younger kids will need some assistance from adults.

     

    Siyanse Explorer ages 3-6
    Building the foundation in their developmental age. Siyanse unlocks the aha! moment and sparks an interest in the world around them.

    Siyanse Creators ages 6-12
    Design the world you want to see. Take the basics and expand with the wind turbine, traffic light and more. Siyanse develops an in-depth understanding of the ‘how’ and ‘why’ with hands-on activities.

    Siyanse Innovators ages 13+

    Turn it up a notch! Innovators feel ready to change the world—and they are. Siyanse involves your pre-teens in the design process to engineer a brighter future. 
     

  • Do you provide custom orders for schools, groups, or bulk?

    We’re happy to help! Contact customer care at (786) 543-8826 or explore@siyanse.com .
     

  • How many projects are in each kit?

    Projects vary from kit to kit. Each experience explores an engaging theme through either 1-2 large-scale projects or 2-3 small-scale projects. For more details, visit Our Kits. 

Safety

  • What are Siyanse Safety Testing guidelines?

    All of our projects have been rigorously tested and have passed all safety standards for their designed age group. Above all, the safety of the kids who use and play with our products is our highest priority. If you have any further questions or concerns, please contact us at explore@siyanse.com

  • Are the kits safe?

    We have made every effort to ensure that our hands-on projects are as safe as possible. 
     

    • They comply with the US CPSC (Consumer Product Safety Commission) requirements for educational sets. 
    • Our hands-on chemistry projects comply with The European Committee for Standardization’s (CEN) special list of substances allowed in children’s chemistry sets (EN 71-4). 
    • None of our projects include explosives. 
    • All of them have been tested with kids and include detailed, visual step-by-step instructions.
       
  • Do you have any products I can use in a classroom?

    Yes, our kits are great for unique classroom teaching experiences! We offer bulk discounts when ordering 10+ single kits (all items must have the same shipping address). If interested, please fill out the Bulk Order form here “create form” and you will be connected with a Siyanse School representative. 

  • How do I report a problem with my crate?

    We’re sorry that you’ve encountered an issue! We strive to ensure top quality and maximum fun. If your project is missing items, arrived damaged or in less-than-perfect condition, please contact us with your order number at  explore@siyanse.com.

Shipping

  • Where do you ship?

    We ship everywhere in the United States, including Hawaii, Alaska and territories. Plus, standard shipping is free. 

  • I didn’t get an email confirmation

    If you placed an order and did not receive an order confirmation, check your spam folder. If you cannot find your confirmation, please reach out to us at explore@siyanse.com.

  • How long does it take the order to ship?

    All orders ship within three business days with up to 10 days for delivery. Expect a week for delivery. Orders are subject to delays during peak shipping times and holidays. We’ll communicate every step of the way. 

  • Still haven’t received your package?

    Occasionally, USPS prematurely marks a package as ‘delivered’ — while it’s still in transit. Typically, it’ll arrive within 1-2 days. If you have not received your package, please send us an email at explore@siyanse.com. Please include your order number in the email, and we’ll be happy to help! 

  • How much time does each kit take to complete?

    Completion times vary from kit to kit and child to child. Plan a few hours to finish the projects, make modifications, experiment and explore! Take the necessary time to understand the materials! Plus, most experiences include bonus magazines, extension activities and more. 

Returns

  • What is your return policy?

    Monthly subscription kits and purchases made with a bulk discount are ineligible for return. We accept returns on Store orders if the items are unused and not damaged. Returns must be made within 30 days of purchase for a full refund. All return shipping costs are the responsibility of the customer.   If you need to return your order, please send an email to explore@siyanse.com and we'll assist you with the process.


    Returned packages must include:

    • Return details: order number, account name, reason for return.
    • Items in original packaging/crates and original condition.